Customer satisfaction is key to every successful business. You want to provide convenience to your customers. When they rent multiple inventory items and create a “package” deal, you want to accommodate their request. The same is true when they decide that from that package they can no longer justify all the items and need to return an item from the package. In the Cynergi application, this becomes as simple as returning an individual item. They application will automatically recalculate the payment amount based on the remaining items on the agreement.
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The Cynergi application with have a Sales Ranking Report feature which provides information to be used in determining employee sales commissions at the store and/or the enterprise level. The employee who makes the sale, and other pertinent sales information, will be collected in a Sales Data File that can be used for these reports or exported to create your own reports. With Cynergi’s centralized database, any store can easily accept a customer payment at any location in real time. This feature provides an enterprise-wide view of the customer’s account at any store location. The system automatically reconciles the payment and credits the agreement store with the income, and the payment stores bank deposit. For you it means increased revenue, operational efficiencies, and a better customer experience. Speed to market on enhancements is important to help operators keep pace with changing business requirements. With the new development environment, it is projected that programming speed will be improved by at least 25%. Program enhancement delivery will be quicker, allowing users to be more nimble and flexible as their business demands change. The new Cynergi application comes with improved payment mode flexibility. You can easily switch between weekly or monthly modes and the application will automatically adjust account balances and fees. Cynergi also has new Control Records and Master Files that can be set in the background to automatically change payment modes based on customer payment behaviors. You can also configure the application to offer automatic payment discounts for paying monthly. Easily accept payments of any amount at any time with additional options for setting automatic payment schedules – weekly, monthly, semi-monthly, or bi-weekly. This feature also automatically adjusts the Early Payout Option amount based on the new payment mode. The Cynergi application will provide greater flexibility by giving you the ability to simply change a Master File or Control Record, where in the past programming may have been required. This gives you better control of your business by allowing you to make real time changes to late fees, payoff formulas, Early Purchase and Buy Out programs, or to quickly ramp up a value-added service or add a new fee. You can make real time company-wide changes or within specific locations or regions. Custom programming services will be provided as part of the Cynergi application with many options to customize your own management report, and or other parts of the application to help optimize your business. The approach in developing the new Cynergi point-of-sale application is a “best of both” approach that will incorporate the best features from the current High Touch and RSSS systems. As we have analyzed both systems, we’ve realized that the two systems (HT/RSSS) have a lot of the same features and functionality. There are, however, differences between the two systems in how some of the features work, differences referred to as “GAPS”. Through the process of analyzing both systems, we’ve identified GAPS that need to be addressed in order to ensure that the Cynergi application offers the best of both systems. The purpose of this document is to provide some background about the process we are using to work through the GAP items – a process called the “Waterfall Development Model”. This model involves six different steps that are worked through in order for all GAP items. The six different steps include:
Requirements Gathering: This is the first step in the process and involves documenting each GAP item to determine what the specific feature provides for the end user. The point of this step is to determine what problem or need the feature is suppose to solve…and to ensure that the feature will in fact fill that need. High-level Business Design: Once the requirements have been documented, the Business Analysts work to conceptualize and document how the GAP feature will work, specifically, how the feature will solve the problem or fill the need for the user. Consideration is also given toward how the feature will work with existing features and possible system enhancements that may be developed in the future. Developers work with the Business Analysts during this stage to help determine if the feature is actually doable from a technical standpoint. High-level Technical Design: This step is performed primarily by Developers working with the Business Analysts to document and confirm how to build the feature so that it functions as it was designed by the Business Analyst during the High-Level Business Design phase. Detailed Design: This stage of the process is performed exclusively by the Developers and is very technical. This process involves the Developer documenting what specific types of data fields and tables need to be brought together and coded so that the right data is trapped and the proper result or solution is produced. Construction: This phase of the process is sometimes referred to as “coding”…and is the actual input of the characters that make up the various lines of code in the software. This is what most people think of when they hear the term “programming”. System Testing and User Acceptance Testing (UAT): Testing is the last step in the process and involves two different types of testing. Testing is usually conducted by the Developer, and confirms that the specific GAP feature works from a technical standpoint. User Acceptance Testing is usually conducted by a Business Analyst, and this testing confirms that the feature performs as it was designed to perform in the High-Level Business Design phase and ensures that it actually solves the problem or fills the need in which the feature was designed. Each of the six steps outlined in this document will be performed for each of the GAP items. Once all of the GAP items have been through this process and are tested, the overall application will be tested from the standpoint of running an RTO business. From there, it’s on to beta testing, which involves deploying the new application to a few select stores for field testing. Once the beta testing is complete the application will be made available to the general client-base. While Project Fusion is well underway, there is still a lot to do before all GAP items have been analyzed, coded and added to the Cynergi application. As we work through this process, we will get a clearer picture of the differences between the current-state HT and RSSS systems and the new Cynergi application. Once we’re through all GAP items, we’ll produce a list of features and functions that differ between both current-state systems and Cynergi. Look for that document to be published in March 2011. High Touch President/CEO Wayne Chambers announced in the General Session at the High Touch Users’ Conference May 5 – 7 in Wichita that the best of both system will be named Cynergi. The meaning of the name Cynergi comes from the definition of the word synergy: The idea that the value and performance of two companies combined will be greater than the sum of the separate individual parts. Please join High Touch and RSSS in welcoming the Cynergi point-of-sale system to our line of products and services. In a face-paced work environment, quickly getting where you want is a must. With the best of breed application’s touch screen capability, users will get where they want to go with just the touch of a fingertip. And menus are just the beginning! The new modernized system offers greater access to a variety of hardware brands and models. Clients will notice first, for example, the expanded options for laser printers. And the system’s more robust hardware interface will allow faster testing and turnaround for new hardware items as they come to market. |
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